FAQs
FAQ's
Because we’re Yorkie owners too—and we know the “tiny body, big personality” struggle. We focus on Yorkie-friendly items that are comfortable to wear, easy to use, and backed by responsive customer support (especially for sizing questions).Our shop is curated with Yorkie proportions in mind (fit, comfort, and lightweight wear). Always check the product’s size chart and notes—some styles run more fitted than others.
Ordering on Yorkies-gram.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.Absolutely 100% safe! We put time and effort into making sure our security system is 100% safe and secure. With our secure online checkout, all of your information is secure.
All data is encrypted safely processed through PayPal. No data is ever stored or seen by our team.This can happen for a few common reasons:
Your bank blocks international/online payments by default
Billing address details don’t match what your bank has on file
The transaction triggers a security check
Quick fix: call your bank/card provider and approve the purchase, then try again.For change of shipping address after your order has been placed, please let us know as soon as possible after the order has been placed so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.It will take usually between 2-5 business days. If for any reason you have not received your shipping confirmation email, please let us know by emailing support@yorkies-gram.com. We will be happy to find out what exactly is going on with your order.Once you get the tracking code, you can track your order at anytime by entering your tracking code at: https://www.17track.net/en
17TRACK provides all-in-one package tracking service. It supports about 200 countries postal carriers, and many major express couriers worldwide.We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they are on the way!Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine but instead was fake.
For more information, visit our Refund Policy page.On the checkout page, enter your discount code under the ‘Discount’ field.
Please note that only one discount can be applied per order, and each discount has one use per customer.To cancel or change your order, please email us immediately on sales@yorkies-gram.com (not more than 90 min).
Once our warehouse has processed your order, we will be unable to make any changes, so it is important to contact us as soon as possible.Customs/VAT rules depend on your country. Any customs or import fees are the customer’s responsibility once items have shipped.Contact us within 15 days of delivery with:
order number
clear photos (or a short video)
brief description of the issue
After review, we’ll offer a replacement, refund, or partial refund (depending on the case).
Contact us at support@yorkies-gram.com and we will follow-up with you within 24h.